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Exchange Policy

We take great pride in ensuring that our products are of great quality and condition. Products may be exchanged within 7 days upon delivery date in the following case:
  1. Product received is defective
  2. There is an error in the product you received based on your purchase made online or in-store

To be eligible for an exchange, the product(s) must be in the same condition as when you received it with the original packaging.


Please reach our sales team at hello@simzwerkz.com with your exchange request.
In your email, please indicate the following:

  • Invoice number
  • Photo proof of defects or wrong product sent
  • Contact details for our team to reach you at

Our team will reach out to you within the next business day to follow up.

Any purchases of tools, workshop equipment & furniture after consultation from our sales team in our showroom and on-site at your office/location.

Our team has put in the effort to understand your requirement and advised accordingly. The decision to purchase is on the customer’s discretion before making payment. Upon payment and confirmation of delivery, the transaction is deemed sealed.

We do not accept returns & exchanges once the product(s) has been opened and used.

Yes, if the product is already damaged upon delivery to you. We will bear the delivery cost and replace with a new product.

In the event that the damaged item is no longer available, we will advice you on the next best options. 

Goods purchased are not refundable, exchangeable or topped-up for another product.