Note: With the rapidly evolving global response to COVID-19, mail delivery services may be temporarily delayed or suspended in affected areas. Please stay advised of current conditions in your part of the world for updates on delivery delays. We are committed to doing what we can to get your package to you as fast as we can. Thank you for your patience and understanding!
International Orders are non-refundable.
For any additional customs fee, recipient of the order is responsible for any that are incurred after payment is made on our eStore. Any fees (varies from country to country) due at customs will be the sole responsibility of the recipient. The policy also covers the refusal or abandonment of packages at Custom.
SIMZWerkz is not responsible and will not cover the costs of any lost, misplaced, damaged or stolen packages that is shipped outside of Singapore.
If for any reasons the package is returned to SIMZWerkz due to incorrect shipping information or Custom procedures:
- Recipient is responsible for return shipping charges (if any), and additional shipping costs for a redelivery.
- Alternatively, a refund on product can be arranged if all products are returned to us in their original condition.
Please note that should package arrives visibly damaged, please take the photos before opening the package, and contact SIMZWerkz immediately. Claims are handled through the shipping carrier and we will assist customers to the best of our ability.
By ordering from SIMZWerkz.com, you hereby consent to the above stated terms.