FAQ

All Credit Card & Personal information through our website is passed over a secure connection using the latest SSL encryption technology powered by Shopify.

When the website URL address begins with "https", you know that you're on an SSL protected page and the website is secure.

Account

No, you can choose to check out as a Guest or with an account.

Yes, you may browse through our products without signing up or logging in.

To re-set your password, follow the 'Forgot your password' instructions on the 'Login' page. 

Payment

We accept only Shopify Payment and Credit Cards.

Amounts displayed in your local currency are for your reference - when you check out all charges will be made in Singapore Dollars and the exchange rate will be determined by your credit card provider.

Yes, our prices include 7% GST.

Delivery

Deliveries to locations within Singapore generally take 3 to 5 days.  Please note that deliveries are subject to item availability.

Yes, kindly select "Self-Collection" as your shipping method. You will receive an email from us when your item is ready for collection. You may pick up the order from our office at 5G Gambas Crescent, Nordcom I, S757043 from 9.30am to 5.30pm, Monday to Friday.

Yes, we can arrange for overseas shipment. Please note, however, that you will have to bear all freight and handling charges, and any additional duties and taxes.

Orders

You will receive an email notification.

Please call us at +65 6458 2722 or email your request together with your order confirmation to wecare@simzwerkz.com before 9am on the next working day (Monday – Friday) of the date of purchase.

Products

If the item has a manufacturing defect, please inform us within 30 calendar days of the delivery. Kindly note that a replacement is not always immediately available. There will be no replacement should the product be damaged as a result of your own negligence or mishandling. Please visit our Refund Policy page for more information.

You may contact us by email at hello@simzwerkz.com or call us at (+65) 6458 2722(Monday to Friday – 9.00 am to 5.30 pm)

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